Terms of service
General Terms and Conditions
General Terms and Conditions
These general terms and conditions (hereinafterTerms and Conditions") apply to contracts concluded through online shop AngelSensual.cz located on the web interface meangel.cz, mebabe.cz, mefit.cz, mebrand.cz, meparfume.cz, mecoll.cz (hereinafter referred to as "Web interface") between
Czech Brand Services s.r.o., with registered office Rybná 716/24, Staré Město, 110 00 Prague 1
is not a VAT payer
registered in the commercial register kept at the Municipal Court in Prague, section C, insert 352842
address for delivery: Passage Černá Růže, Na Příkopě 853/22, 110 00 Prague 1
phone number: +420 704 000 088, +420 704 000 077
contact e-mail: firstname.lastname@example.org
like by the seller
and you as by the buyer.
- Summary of the contents of the terms and conditions
With the purchase contract, we undertake to supply you with the goods specified in the order, and you undertake to take over these goods and pay us the purchase price. In order to conclude a contract, you need to place an order and for it to be accepted by us (according to Article 2). Information on prices can be found in Article 3. Possible methods of payment and delivery can be found in article 4 and 5. Information about the possibility of withdrawing from the contract after taking over the goods is in Article 6. Complaints are governed by our Complaints Regulations.
- Is this a consumer contract?
This is a consumer contract if you are a consumer, i.e. if you are a natural person and you buy goods outside the scope of your business activity or outside the scope of independent performance of your profession. Otherwise, it is not a consumer contract and you are not subject to consumer protection according to legal regulations and these terms and conditions.
- What governs our mutual rights and obligations?
First of all, the contract, which consists of the following documents:
- these terms and conditions, which define our mutual rights and obligations;
- Complaints procedure, according to which we will proceed when complaining about goods;
- the conditions and instructions given on the web interface, especially when concluding the contract;
- the order and its acceptance by us,
and in matters not regulated by the contract, our mutual rights and obligations are governed by the Czech legal system, in particular by the following legal regulations:
- by Act No. 89/2012 Coll., Civil Code, as amended (hereinafter referred to as "Civil Code");
- by Act No. 634/1992 Coll., on consumer protection, as amended (only if you are a consumer).
If your place of residence or registered office is outside the Czech Republic, or if our legal relationship contains another international element, you agree that our relationship governed by Czech law. If you are a consumer and the legal system of your country of residence provides a higher level of consumer protection than the Czech legal system, you are then provided with this higher level of protection.
- How do you agree to the terms and conditions?
By sending the order and also by confirming it on the web interface, you confirm that you have read these terms and conditions and agree to them.
- What else should you know about terms and conditions?
In the event that any provision of these terms and conditions is invalid, ineffective or unapplicable (or becomes so), the provision that is closest in meaning to it will be used instead. This does not affect the validity of the other provisions.
We can change or supplement the wording of the terms and conditions. Your rights and obligations are always governed by the wording of the terms and conditions under which they came into effect. Business conditions can only be changed or supplemented in writing.
- How do we conclude a purchase contract?
In order to conclude a contract, it is necessary that you send an order in accordance with these terms and conditions and that this order is accepted by us. Please note that the presentation of goods on the web interface is of an informative nature and is not our proposal to conclude a contract in the sense of § 1732 paragraph 2 of the Civil Code.
- How to place an order?
You can always place an order via the web interface (by filling out the form), via Facebook Marketplace, our Instagram store, via the sales galleries on the eBay, Etsy and Amazon portals or in another way that we allow according to the information on the web interface (e.g. via our contact email). The order must contain all the information prescribed in the form, or all the necessary information (designation of the ordered goods, chosen method of payment, transport and your delivery and billing data).
You will be notified of the order recap including the final price (including all taxes, duties and fees) before your order is shipped. As part of the recap, you have the last chance to change the entered data.
You place a binding order through our web interface by pressing the button "Complete order" in the case of ordering via the order form, or via your confirmation of placing the order in another way. We consider the data provided in the binding order to be correct and complete. Inform us about their change without delay by phone or e-mail.
- Can you cancel or change an order that has already been sent?
You can cancel or change an order that we have not yet accepted by phone or e‑mail. All orders accepted by us are binding. Later cancellations or changes to the order are only possible after agreement with us. If an order for goods is canceled in this way, for which it is not possible to withdraw from the contract (more details in Article 6), we are entitled to reimbursement of the costs that we have already incurred in connection with the contract.
- How will you find out that we have accepted the order and when is the contract concluded?
We will inform you when the order is received. Information about the receipt of the order is sent automatically and does not constitute acceptance of the order by us.
The purchase contract is concluded when you receive the order acceptance from us to the e-mail address you specified in the order. Should the order not be accepted, the contract is concluded the moment you take over the ordered goods.
- Is it possible to get a contract in text form?
The documents forming the contract will be sent to you by e-mail or, at your request, printed by post. When sending by post, we may ask you to pay the costs associated with it.
We archive the documents forming the contract in electronic form. The contract is not accessible to third parties.
- Can we also order services?
You can also order services from us, which we provide according to current information, for example engraving, design, modification of goods purchased from us etc. If you are interested in ordering our services that we currently provide, please use the dedicated one form on the web interface or our contact by e-mail, by telephone or in any other way that we currently allow for ordering services according to the information provided on the web interface. As part of our communication, we will clarify in particular more detailed specifications of the ordered services, date of performance of services a the price of services; we can possibly agree on these details at a personal meeting (this procedure can also be applied in the case of ordering goods manufactured according to your wishes or for you personally).
The price of our services depends mainly on their scope and complexity; we will inform you about the price of the services, including all taxes and fees, before you submit a binding order, by phone, e-mail or other agreed method. The submission of an order for services is similarly governed by Article 2.2 of these terms and conditions. Other parts of these terms and conditions shall be applied appropriately to the provision of services, unless expressly stated otherwise.
- Can the price change on the web interface?
If the price indicated for the goods on the web interface or during ordering is no longer current, we will notify you of this fact immediately. However, accepted orders are not affected by a price change that occurred between the time the order was sent and its acceptance by us.
In the event that there was an obvious technical error on our part when indicating the price of the goods on the web interface or during the ordering process, we are not obliged to deliver the goods to you at this clearly incorrect price for the appearance of our legal action according to § 552 of the Civil Code, or for a mistake according to § 571 of the Civil Code.
- Can product price discounts be combined?
Any discounts on the price of goods cannot be combined with each other, unless something else is explicitly stated on the web interface.
- What payment methods do we accept?
You can pay the purchase price mainly in the following ways:
- in cash or without cash (by payment card) when sending goods on delivery or without cash (by payment card) when collecting in person;
- cashless before delivery of the goods online with a payment card or via a payment gateway;
- cashless before delivery of the goods by transfer to our bank account (instructions will be given to you in the order confirmation).
Possible other payment methods a possible fees associated with some payment methods are listed on the web interface.
Payment for goods is possible in Czech crowns (CZK), euros (EUR) or US dollars (USD).
- When is the purchase price due?
In the case of payment in cash (or cashless upon receipt of the goods), the price is payable upon receipt of the goods. In the case of non-cash payment before the delivery of the goods, the price is due within five days of receiving the order, the price is paid when the relevant amount is credited to our bank account. If we do not receive the price by the due date, we reserve the right to withdraw from the contract.
- Can we ask for a deposit or advance payment?
Please note that in accordance with § 2119 paragraph 1 of the Civil Code, we are entitled to ask you for payment of the full price of the goods (or deposits) before it is sent or forwarded.
TERMS OF DELIVERY
- How do we ship the goods?
The methods of delivery of the goods, including the amount of costs for the delivery of the goods, are listed on the web interface. You can choose the specific method of delivery of the goods in the order.
The order will always include the final price, which already includes the costs of the selected transport method.
- When will we deliver the goods to you?
The delivery time of the goods always depends on its availability and on the chosen method of transport and payment. However, we cannot influence the delivery time of goods by external carriers. In case of problems regarding the delivery time, contact us and we will solve the situation with the carrier.
We usually ship goods that are in stock within two working days of receiving the order (in the case of sending the goods on cash on delivery or in case of personal collection), or from crediting the payment to our account (in the case of non-cash payment before delivery of the goods).
Items that are not in stock will be shipped as soon as possible. We will inform you about the exact date.
Delivery of goods according to these terms and conditions means the moment when the goods are delivered to you. If you refuse to accept the goods without reason, this fact is not considered a failure to fulfill the obligation to deliver the goods on our part, nor a withdrawal from the contract on your part.
You acquire ownership of the goods at the moment of payment of the entire purchase price, but not before you take delivery of the goods.
- How to proceed when receiving the goods?
When receiving the goods, check that the packaging of the goods is intact. If you discover deficiencies, inform the carrier and us immediately. If you refuse to accept a shipment with damaged packaging, it is not considered an unjustified refusal of the goods.
The moment you take over the goods (or the moment you had the obligation to take over the goods, but you did not do so in violation of the contract), responsibility for accidental destruction, damage or loss of the goods passes to you.
- What happens if you do not receive the goods?
If, for reasons on your part, it is necessary to deliver the goods repeatedly or in a different way than agreed, you are responsible for the costs associated with such delivery.
In the event that you do not receive the goods without reason, we are entitled to compensation for the costs associated with the delivery of the goods and their storage, as well as other costs incurred by us due to non-acceptance of the goods.
We also have the right to withdraw from the contract in the case of sending the goods on cash on delivery or in case of personal collection. However, if you have already paid the purchase price (in the case of payment before delivery of the goods), we also have the right to proceed with the self-help sale of the goods according to § 2126 of the Civil Code.
WITHDRAWAL FROM THE PURCHASE AGREEMENT
- How can you withdraw from the contract?
As a consumer, you can withdraw from the purchase contract without giving a reason within 14 days from the day of receiving the goods; if the delivery is divided into several parts, from the date of acceptance of the last delivery. We recommend that you send the notice of withdrawal from the purchase contract to our delivery address together with the goods or to e-mail and immediately after that send the goods to our delivery address. A sample form can be used to withdraw from the contract.
- What are the consequences of withdrawing from the contract?
By withdrawing from the contract, the contract is canceled from the beginning and is viewed as if it had not been concluded.
If a gift was given to you together with the goods with your consent, the gift contract loses its effectiveness upon withdrawal from the contract by either party. Send the gift back to us together with the returned goods.
- How do you return the goods to us?
You are obliged to return the goods to us within 14 days of withdrawing from the contract with us delivery address, to any establishment or to the address of our headquarters. For the fastest possible processing, we recommend using our delivery address. Do not send the goods on delivery, we are not obliged to take it over in this way.
We recommend that you include the following with the returned goods:
- a copy of the delivery note and invoice (if issued) or other document proving the purchase of the goods;
- a written statement of withdrawal from the contract (on our form or otherwise) and the chosen method of refund.
Failure to submit any of the above-mentioned documents does not prevent the positive processing of your withdrawal from the contract according to legal conditions.
- When will you get your money back?
We will return all monies received to you within 14 days of withdrawal from the contract. However, please note that we are not obliged to refund you until you return the goods to us or prove that you have sent the goods to us.
In addition to the purchase price, you are also entitled to a refund of the costs of delivering the goods to you. However, if you have chosen a different delivery method than the cheapest one we offer, we will refund the cost of delivery in the amount corresponding to the cheapest method of delivery of the goods offered.
We will return the money to you in the same way in which we received it (if you do not tell us otherwise within ten days of withdrawing from the contract and you do not incur any additional costs), or in the way you request.
Costs associated with sending the returned goods to our address you pay, even if the goods cannot be returned by the usual postal route due to their nature.
- What if the returned item was damaged?
When sending, pack the goods in suitable packaging so that they are not damaged or destroyed.
If we find that the goods returned by you are damaged, worn, soiled or partially consumed, you are liable to us for this reduction in the value of the goods.
- When can you withdraw from the contract?
In accordance with § 1837 of the Civil Code, it is not possible to withdraw from, among others, the following contracts:
- about the provision of services, if they have been fulfilled with your prior express consent before the expiry of the withdrawal period, and you have been informed of this consequence;
- about the delivery of goods that have been modified according to your wishes or for you;
- about the delivery of perishable goods, as well as goods that have been irretrievably mixed with other goods after delivery;
- about the delivery of goods in closed packaging, which you removed from the packaging and for hygienic reasons it is not possible to return it;
- about the delivery of an audio or video recording or computer program if you have broken their original packaging;
- about the delivery of newspapers, periodicals or magazines;
- on the delivery of digital content, if it was not delivered on a physical medium and was delivered with your prior express consent before the expiry of the withdrawal period, and you have been informed of this consequence.
- When can we withdraw from the purchase contract?
We reserve the right to withdraw from the contract in the following cases:
- we have not received the purchase price from you when due or you have not taken delivery of the goods;
- goods for objective reasons (primarily because the goods are no longer produced, the supplier has stopped delivering to the Czech Republic, etc.) it is not possible to deliver under the original conditions;
- fulfillment becomes objectively impossible or illegal.
In the event that any of the above-mentioned facts occur, we will immediately inform you of our withdrawal from the contract.
If you have already paid the purchase price in whole or in part, we will return the amount received to you within five days of withdrawing from the contract, without cash to the account that you inform us for this purpose or from which you made the payment.
- RIGHTS FROM DEFECTIVE PERFORMANCE
Your rights from defective performance are governed by the relevant generally binding legal regulations (in particular the provisions of Sections 1914 to 1925, Sections 2099 to 2117 and, if you are a consumer, Sections 2158 to 2174 of the Civil Code). When exercising rights from defective performance, we will proceed in accordance with our Complaints Regulations.
ADDITIONAL INFORMATION FOR CONSUMERS
- What authorizations do we have to carry out our activity?
We are authorized to sell goods on the basis of a trade license. Our activity is not subject to any other authorization.
- How do we handle complaints?
We handle any complaints via our contact email. You can also contact the relevant trade office or the Czech Trade Inspection.
- What are your rights in the event of a consumer dispute?
If you are a consumer and if a contract dispute arises between us that we cannot resolve directly, you have the right to address this dispute to You can exercise this right no later than 1 year from the day you first exercised the right that is the subject of this consumer dispute with us.
You can also use the online platform set up by the European Commission at: http://ec.europa.eu/consumers/ odr/.
REGISTRATION ON THE WEB INTERFACE
- How can you register on the web interface?
A user account is established by registering via the registration form on the web interface. Keep your user account access information confidential. We are not responsible for any misuse of the user account by a third party. Similarly, you can also sign up for our loyalty program, in which you can get various benefits, which will always be mentioned in the description of our loyalty program.
The information provided during registration must be true and complete. We may cancel an account that was created using false or incomplete information without compensation. In case of changes in your data, we recommend that you edit them immediately in your user account.
- What is a user account for?
Through the user account, you can primarily order goods, track orders and manage the user account. Any additional functions of the user account are always listed on the web interface.
- When can we cancel your user account?
Please note that we have the right to terminate your user account without compensation if your account violates good morals, applicable laws or these terms and conditions.
COPYRIGHT PROTECTION, LIABILITY AND USE OF THE WEB INTERFACE
- Is website content copyrighted?
The content of the website located on the web interface (texts including terms and conditions, photos, images, logos, software and others) is protected by our copyright or the rights of other persons. You may not modify, copy, reproduce, distribute or use the Content for any purpose without our consent or the consent of the copyright holder. In particular, it is forbidden to make photos and texts available on the web interface free of charge or for a fee.
The names and designations of products, goods, services, firms and companies may be registered trademarks of their respective owners.
- Responsibility and use of the web interface
We are not responsible for errors arising as a result of interventions by third parties in the web interface or as a result of its use contrary to its purpose. When using the web interface, you must not use procedures that could disrupt the function of the system or place an unreasonable load on the system.
If you commit any illegal or unethical behavior while using the web interface, we are entitled to limit, suspend or terminate your access to the web interface without any compensation. In this case, you are also obliged to pay us the full amount of the damage that can be proven caused by your actions in accordance with this paragraph.
Please note that clicking on some links on the web interface may leave the web interface and redirect you to the websites of third parties.
These terms and conditions are valid and effective from September 1, 2021