Shipping policy

Delivery Policy - Article 5 Citation. GTC

    • How do we ship the goods?

The methods of delivery of the goods, including the amount of costs for the delivery of the goods, are listed on the web interface. You can choose the specific method of delivery of the goods in the order.

The order will always include the final price, which already includes the costs of the selected transport method.

  • When will we deliver the goods to you?

The delivery time of the goods always depends on its availability and on the chosen method of transport and payment. However, we cannot influence the delivery time of goods by external carriers. In case of problems regarding the delivery time, contact us and we will solve the situation with the carrier.

We usually ship goods that are in stock within two working days of receiving the order (in the case of sending the goods on cash on delivery or in case of personal collection), or from crediting the payment to our account (in the case of non-cash payment before delivery of the goods).

Items that are not in stock will be shipped as soon as possible. We will inform you about the exact date.

Delivery of goods according to these terms and conditions means the moment when the goods are delivered to you. If you refuse to accept the goods without reason, this fact is not considered a failure to fulfill the obligation to deliver the goods on our part, nor a withdrawal from the contract on your part.

You acquire ownership of the goods at the moment of payment of the entire purchase price, but not before you take delivery of the goods.

  • How to proceed when receiving the goods?

When receiving the goods, check that the packaging of the goods is intact. If you discover deficiencies, inform the carrier and us immediately. If you refuse to accept a shipment with damaged packaging, it is not considered an unjustified refusal of the goods.

The moment you take over the goods (or the moment you had the obligation to take over the goods, but you did not do so in violation of the contract), responsibility for accidental destruction, damage or loss of the goods passes to you.

  • What happens if you do not receive the goods?

If, for reasons on your part, it is necessary to deliver the goods repeatedly or in a different way than agreed, you are responsible for the costs associated with such delivery.

In the event that you do not receive the goods without reason, we are entitled to compensation for the costs associated with the delivery of the goods and their storage, as well as other costs incurred by us due to non-acceptance of the goods.

We also have the right to withdraw from the contract in the case of sending the goods on cash on delivery or in case of personal collection. However, if you have already paid the purchase price (in the case of payment before delivery of the goods), we also have the right to proceed with the self-help sale of the goods according to § 2126 of the Civil Code.